Terms and Conditions
The word/phrases ' I ' or 'me' in these terms and conditions refers to the wand crafter and web site owner Kcalb.
The word 'contract' refers to the condition of work that will be undertaken once payment for the wand(s) or products (s) has been received.
Customers have the right to cancel any order within 1 working day or before the wand(s) or products (s) been harvested or work started, this is usually the next day at the earliest. Once the wand(s) or products (s) been harvested or products began work on the contract has started.
Because the wands or products (s) are custom made to your specific requirements no refund can be offered once the contract has been started unless the wand (s) or products (s) arrive to you damaged in the post.
If the wand or products (s) arrives damaged in the post this will be obvious by a crushed or damaged tube. If you have selected a premium postage rate then you must sign for the parcel as damaged.
The parcel, original packaging and contents must be sent back immediately and an insurance claim will be escalated with the postage company.
Any refund for the wand or products (s) will be subject to the postal companies own terms and conditions, this includes their time scales for this operation.
I apologies in advance if this was to happen.
The refund will be less 20 percent due to credit card transaction fees, postage and handling fees etc.
Refunds once contract has started (Payment received).
If you cancel the order before the wand or products (s) is harvested or work begun, 10 percent will be held back for time and other fees encountered including any quotes given.
If the order is canceled after harvesting or products (s) are begun working on then 20 percent of order amount will be deducted.
If and order is cancelled after drying/work has started but before the wand is complete then 50 percent of order price will be deducted.
If an order is cancelled after the wand/product is complete but before being posted then 75 percent will be deducted, this is due to the difficulty in re-selling the custom wand/products you have ordered and the time it has taken to make.
We do our best to describe and photograph the products to enable you to make an informed choice.
Colours and shades may vary from those pictured.
Sizes and dimensions are rarely exact but will be very close to that asked for.
All wand lengths quoted are measured from tip to handle end.
Size given are not exact for example a wand tip of 15mm will include the portion fixed inside the wand the visible amount may only be 10mm.
If you wish to return an item because it is damaged, then please e-mail me either by the address you have received in correspondence with me or by the 'contact Kcalb' link at the top of nearly every page.
I do my best to keep the site up to date and check that all the information is correct, but I am human and can make errors. Therefore I have the right to change details of the products, prices and postage costs, also to withdraw products or cancel a sale if I have made an error.
I reserve the right to cancel an order - if I cannot obtain authorisation for your payment or the product is out of stock.
My wands are mainly of slender style up to maximum of 13mm diameter, this is as a precaution to prevent harm coming to the donor tree, wands required of a greater diameter need to be specifically requested and a small premium will be paid for the extra work required to prevent harm coming to the donor.
I have to inform you that I cannot guarantee the magickal outcome of my products, that is down to you!
I do not guarantee the quality of the magick in the wand, that the wand will work for you or that the desired outcome will be what you want.
I do no bare any liability for the outcome of the magick good or bad this is solely the responsibility of the person using the wand or the purchaser.
No spells or magickal related items are 100 percent guaranteed to work or give the desired outcome.
Ingredients, Herbs, Plants or Oils are not sold to be taken internally.
Only those who have a complete knowledge and understanding of the products to be used should ever touch, apply or consume ingredients because of possible harmful side effects.
Misuse or lack of understanding about a product can be harmful or fatal please be sure you fully understand this before making a purchase or using products, as no liability can be placed on the seller or suppliers.
I only guarantee that the quality of the work is of my highest standard.
The terms and conditions of this web site are final and absolute.
It is the responsibility of every purchaser to read these before making a purchase and by making a purchase agree with them.
If you do not agree with these terms and conditions please do not make a purchase from me.
